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Delivery Terms & Conditions

Our delivery service

• Next working day delivery of goods within mainland UK on all orders received by 2.30pm
• Our carriers consider "working days” to be Monday to Friday only
• Orders must be received by 2.30pm to guarantee next working day delivery. Orders received after 2.30pm will not be dispatched until the following working day
• Deliveries are normally made between the hours of 9am and 5.30pm, although during busy periods these times may alter
• We deliver to Northern Ireland , the Isle of Man and Scottish Islands on a 48 hour basis, but surcharges do apply. (see delivery costs below)
• We do offer Saturday morning deliveries and time specific deliveries to most areas, but surcharges do apply (see Delivery costs below)
• We do not deliver on Sundays or Bank Holidays
• We do not offer a same day delivery service
• We will can offer delivery anywhere worldwide; please call us for a quote
• Unfortunately, we cannot guarantee delivery times unless a time specific delivery has been requested and paid for
• You can select a future working day for delivery if you wish

Delivery costs

• Next working day delivery is fixed at a rate of £8.95 per delivery address for all quantities from 1 bottle upwards.  Orders of £125 or more will be delivered FREE OF CHARGE, AS WILL ALL DELIVERIES TO BN1, BN2 AND BN3 POSTCODES.
• Delivery to Northern Ireland, the Scottish Islands and the Isle of Man incurs a supplement charged by our carrier at the rate of £20, making the total delivery charge £28.95.

Our advice to ensure smooth delivery

• We strongly advise all customers to consider carefully where the goods are to be delivered
• Our carriers need a signature for the delivery, so please send the goods to an address where somebody can sign for them
• Use a work address for delivery if a residential delivery could be difficult
• To ensure that we offer the highest level of service to our clients, it is important that you provide us with complete delivery details (full name, address including post code, & contact telephone number)
• You can leave an instruction at the time of ordering for parcels to be left with a neighbour (please use the Special Delivery Instructions section in our secure payment site)
• Or you can request that the parcel be left safe without a signature (e.g. in the porch, at the back door, in the garage, etc). However, this is at your own risk and neither we nor our carriers will accept responsibility should the wines be lost, stolen, or damaged as a result of such instructions being followed.
• If you are sending the wine as a gift to somebody else, please check their availability (i.e. that they are not on holiday or away from home)
• If you miss your delivery, contact the local depot as soon as a card is received. They can then rearrange delivery
• Upon delivery, customers are requested to examine all goods and note down any damage or shortages. Please then notify us within 24 hours and we will deal with any problems in a fair and timely manner
• We make every effort to deliver your package safely and securely - your assistance is appreciated in helping us achieve this goal
• Unfortunately, we cannot deliver to PO Boxes

Delivery details and re-direction costs

• Our courier company attempts delivery twice if necessary and leaves a contact card if the recipient is not in. If the recipient does not then call their local depot, the parcel may be returned to us after 5 working days - the cost of which will be passed on to the customer
• We cannot be held responsible for incorrect addresses and postcodes given to us. If you provide a wrong address or post code and we have to redirect your parcel to an alternative address, then we will charge a £10 redirection fee to your credit card
• If you wish a parcel to be re-directed to a new address after we have dispatched it from our warehouse, then we will charge a £10 redirection fee to your credit card

Deliveries to Northern Ireland, Isle of Man and Scottish Islands

• These are made on a 48 hour basis (Monday to Friday) and incur a £20 “over water” surcharge. The total delivery cost is £28.50

Deliveries to Europe and the Rest of the World

• We can arrange to quote for delivery anywhere worldwide, but do so on a quote-by-quote basis; please contact us with your specific requirements.

Bank Holiday deliveries

• We are unable to deliver on Bank Holidays, nor are we able to despatch goods on such days as our couriers' warehouse is closed

Sending deliveries to alternative addresses

• We are happy to send your order to a work address if this is more convenient for you, or to an alternative address if you are sending the wine as a gift

Damaged or faulty goods – the replacement / refund procedure

• If the parcel is damaged, you can refuse to sign for it. The parcel will be returned to us, and we will arrange for a replacement to be sent
• You can accept the delivery, but when signing, you must write down how many bottles are damaged and the nature of the damage. We can then make arrangements for replacement bottles to be sent to you, or a refund for the damaged bottles if preferred
• Customers are requested to examine all goods at the time of delivery. Please note down any damage on the carrier’s delivery note when signing. Claims for breakages or shortage must be made by telephone to ourselves    01273 820320  within 24 hours of delivery
• Please then confirm the claim in writing to us. Claims for breakage, shortage or non-delivery cannot be considered unless these conditions are observed.
• We will fully investigate all claims and replace or refund where necessary within 7 working days of notification